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About us:
Computer Instruments is a developer of Interactive Voice Response (IVR)
applications and one of the oldest Independent Software Vendors still in
existence today. Incorporated in 1979, CI is a proud member of the Avaya
Developer Connection Program, and one of the few distributor-based IVR
providers. CI provides complete solution services which include discovery,
turnkey designs, live demonstrations, onsite installation and training, and
in-house support; all performed by CI employees from our centrally based
headquarters in Kansas City. Our fundamental business model is "Integrity at
all cost."
CI's featured
platform, e-IVR, is the product of over 30 years of knowledge and
experience; all in a cost effective shrink-wrapped solution. e-IVR
combines the power of IVR functions with Computer Telephony Integration (CTI),
Web and Data integration, complex rules-based decision making, Unified
Messaging, as well as custom integration with other customer applications.
e-IVR's integration with Avaya equipment allows our software to
scale very easily to meet the needs of your customer, and allows
e-IVR to take full advantage of your customer's phone system
features. In addition to our custom applications in the e-IVR
platform, CI provides application development for the Avaya Voice Portal and
custom applications for the Avaya IP Phones. Call us to find out what is
possible, from the simple to the robust!
Examples of IVR at work:
- Calling an automated line to check your
balance and pay your bill by phone.
- Receiving an automated call to remind
you of an upcoming appointment.
- Taking a post call survey.
- When you are waiting in queue to talk
to an agent, being offered the option to leave your telephone number and a
brief message to be called back by an agent.
- Entering a zip code to find the nearest
store location.
- "Your call may be recorded for quality
assurance."
- "At the tone, please speak the first
and last name of the party you would like to reach."
- Being greeted by name when your call
reaches an agent.
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